01
Cases That Are Normally Not Refundable
- The top-up quota has already been credited, or the first API key has already been delivered.
- The request is due to an incorrect email address, wrong package selection, repeated user action, or another convenience or change-of-mind request.
- The main delivery obligation for the digital goods has already been completed.
02
Cases We Can Review
- Payment succeeded, but the order was not credited for an extended period, or the first API key was not delivered.
- There may have been a duplicate charge, system exception, manual recovery error, or clear order-processing mistake.
- The order status, credited quota, or delivered content is clearly inconsistent with what was shown before payment.
03
Information Needed for Review
- Order number, payment email, payment time, and a description of the issue you saw.
- For top-up issues, provide the masked API key or lookup information when possible, and avoid sharing a full key in public.
04
How We Handle Reviews
- We review the order record, payment status, delivery logs, and support conversation before making a decision.
- If the issue is confirmed to be caused by the platform, we will prioritize re-delivery, quota correction, or a refund where appropriate. If the order is not eligible, we will explain why.
